Online Forms Free » Online Forms
Frequently Asked QuestionsHere are some of our frequently asked questions. If your question does not appear on this list, please use our our delivery comments form to submit a question or call 541-269-9999.
HOME DELIVERY
• What happens if home delivery is not available in my area?
• What are the delivery times?
• When will my delivery begin?
MAIL DELIVERY
• Why do mail subscriptions cost more that home delivery?
• How soon will my first newspaper be mailed?
SITE SECURITY
• Is my personal information safe?
CUSTOMER SERVICES
• Can I pay for home delivery with my credit card?
• How does the EZ-Pay service work?
• How long does it take to implement a change of address or temporarily suspend my subscription?
• If I go on vacation and wish to temporarily suspend home delivery, will my account be credited?
• What should I do if my newspaper doesn't arrive or sections are missing?
• Is it necessary to call to restart my subscription after it has temporarily been suspended?
• Where can I go to buy a single copy of the newspaper?
WHAT HAPPENS IF HOME DELIVERY IS NOT AVAILABLE IN MY AREA?
Home delivery is available in most areas from Gardiner to Gold Beach. If home delivery is not available in your area, mailed subscriptions are available.
back to top
WHAT ARE THE DELIVERY TIMES?
In most areas the paper will be delivered by 5 p.m. Monday through Friday and 8 a.m. on Saturday.
back to top
WHEN WILL MY DELIVERY BEGIN?
The lead time to start delivery on a new order varies by area. In most areas, new orders begin three days or less after the order request is received. Near the month end, a new start may take up to seven days to begin service.
back to top
WHY DO MAIL SUBSCRIPTIONS COST MORE THAN HOME DELIVERY?
Mail subscription rates include costs for postage and for preparing the newspaper for postal service delivery.
back to top
HOW SOON WILL MY FIRST NEWSPAPER BE MAILED?
Any mail subscription request including a new subscription, change or address or other customer care request can take as little as three days to be executed. The actual lead time could be more depending on the product and the day of the week the order is received.
back to top
IS MY PERSONAL INFORMATION SAFE?
Yes. Any personal information we receive from you is used only to provide you wiith the highest quality home delivery service available. All sensitive information such as credit cards or login informatiton is encrypted for secure transmission. See our privacy statement for more detail about the use of all information that you provide.
back to top
CAN I PAY FOR HOME DELIVERY WITH MY CREDIT CARD?
Yes. We accept Visa and Mastercard online. Nothing could be more simple and convenient!
back to top
HOW DOES EZ-PAY SERVICES PLAN WORK?
Instead of receiving a bill, either your credit or debit card is billed monthly. The amount you are billed depends on the plan you choose. With your credit/debit card statements, you always have a record and your carrier receives full credit.
back to top
HOW LONG DOES IT TAKE TO IMPLEMENT A CHANGE OF ADDRESS OR TEMPORARILY SUSPEND MY SUBSCRIPTION?
Any subscription request including new subscription, change of address or other customer care request can take as little as three days to be executed. The actual lead time could be more depending on the product and day of the week the order is received.
back to top
IF I GO ON VACATION AND WISH TO TEMPORARILY SUSPEND HOME DELIVERY, WILL MY ACCOUNT BE CREDITED?
If you notify us in advance, we will suspend delivery, and yoru account will be credited for the time you are away. Visit our Vacation Stop-Start form for more information.
back to top
WHAT SHOULD I DO IF MY NEWSPAPER DOES NOT ARRIVE OR IF SECTIONS ARE MISSING?
Notify us by phone at 541-269-9999 or toll free 1-800-437-6397 if your newspaper has not arrived by 5 p.m. Monday - Friday or 8 a.m. Saturday. Also,you may notify us of missing or damaged sections by visiting our Delivery Comments page as well.
back to top
IS IT NECESSARY TO CALL TO RESTART MY SUBSCRIPTION AFTER IT HAS BEEN TEMPORARILY SUSPENDED?
No, if you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer care representative at 541-269-9999 or toll-free at 1-800-437-6397
back to top
