Travel survey: Flying

Wednesday, April 11, 2007 |
is biggest trip trouble
NEW YORK (AP) - What causes the most trouble when you travel?
Flying, according to a survey conducted for Orbitz by the Ipsos Public Affairs Project.
Asked to cite their “most problematic” trip experiences, 40 percent of those surveyed cited flight delays and 21 percent said airport security. Only 15 percent said hotel amenities and cleanliness, while 9 percent cited rental cars.
Only 21 percent of those who fly said their travel time has not increased as a result of new security measures such as removing shoes and restrictions on liquids and gels.
However, the new security measures have left 42 percent feeling satisfied or more secure than before the Sept. 11 attacks, while another 46 percent said they feel somewhat safer but still think security could be improved.
Price was cited as the most important factor in booking a flight by 48 percent of those surveyed. But by a margin of more than 2:1, travelers said that if they could pick a flight amenity, they'd rather have more legroom than a free meal.
The survey was conducted March 20-22 among 1,006 adults, 738 of whom had traveled in the past year. The margin of error was plus or minus 3 percentage points.
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